Frequently Asked Questions

How do I place an order?

Once you’ve selected a product, click on the “Go to Shop” button. This will take you through to the retailer’s product page, where you can then add the product to your basket and proceed to the checkout. At the checkout, you will have the opportunity to enter any Voucher codes that are eligible, before finalizing your purchase. Please be aware that orders are fulfilled by the merchant.

I’ve got a problem with an order I’ve placed.

If you have a problem with an order you’ve placed, return to the site of the merchant the product was purchased from. Usually, the retailer will have a contact us page dedicated to dealing with any problems you have. If the purchase was made via an eBay merchant, please use the relevant “contact seller” option. Be aware that any queries made through eBay will be replied to via your eBay account.

Do you ship internationally?

International delivery is dependent on the merchant you purchase a product from. Although many have international delivery options, not all retailers on our site offer this service. Once you’ve clicked the “Buy it” button and proceeded to add the product to the basket, you will be able to visit the checkout where all delivery options should become apparent.

Can I pay with PayPal?

Many retailers displayed on the GoCompared site offer payments through PayPal. However, this option varies between retailers. Once you’ve to click the “Buy it” button and proceeded to add the product to the basket, you will be able to visit the checkout where all payment options will be shown. Purchases made through eBay outlets all support payments using the PayPal service.

How do I use the discount codes?

This depends on the retailer, you usually add them at the basket or checkout stage. Look for a box labelled promotional code, voucher code or discount code.
Some shops require you to click on the UPDATE button after you have entered the code.

How often are the prices on your site updated?

Prices and stock on popular items are now checked every 2 Hours!

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